Return Policy

At At Home By ToDay, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have implemented a hassle-free return policy to ensure your satisfaction.

Our return policy allows you to return any item within 14 days of receiving it. Whether you've changed your mind or simply aren't satisfied with your purchase, we're here to assist you. 

 

Here are the key details of our return policy:

  1. Timeframe: You have 14 days from the date of delivery to return your order to us. You can either ship the items to us (be aware that shipments can have delays and if your order arrives after the 14 days we do not refund the item) or bring the items by at our warehouse when making an appointment.
  2. Condition: The item must be in its original condition, unused, and in its original packaging. Items that do not meet these rules can't be refunded.
  3. Return form: Please fill out the return form which you received with your order and send this back with the items. Without a return form we can't process your return. If you can't find the return form, please send an email to webshop@athomebytoday to receive a new one.
  4. Return Process: To initiate a return, please send an email to our customer support team on webshop@athomebytoday.nl stating your order number and item that you will return. This way our team can keep an eye out on your return.
  5. Return Shipping: You can send the items to our warehouse (see address below), please note that the shipping costs are on your own expense and returning is at your own risk. We are not responsible for any damages that happen during the return shipment or for the loss of your item during shipment. We therefore recommend you ship with a forwarder that offers an insurance on your return in case the shipment gets lost or damaged on its way to us. You can also drop off the items at the warehouse in person. Please contact webshop@athomebytoday to make an appointment.
  6. Handling fee: Since the returning process takes a lot of time we apply a handling fee of €2,95 per article that is returned. This will be taken out of refund once your return had been approved. We hope together we can minimalize returns!
  7. Refund: Once we receive the returned item and verify its condition, we will process your refund. Please note that it may take up to 10 business days for the refund to be paid back in your account. The refund will be paid back the same way the purchase was made. You will receive a confirmation email once the refund has been processed.
  8. Non-refundable items: Custom made items and giftcards can't be returned.

 

While we strive to provide accurate product descriptions and images, we understand that sometimes things may not meet your expectations. We value your satisfaction and want to ensure that you have a positive shopping experience with us. If you have any further questions or need assistance with a return, please don't hesitate to contact us on webshop@athomebytoday.nl.

 

Please send the package to the following address:

ToDay Fulfillment & Dienstverlening

Att: At Home By ToDay

Kuiperbergweg 26A

1101AG Amsterdam

The Netherlands